How MedTech Equipment Solutions Increased AMC Renewal Revenue by 42% Across 80 Hospital Clients

MedTech Equipment Solutions had built a strong business over 12 years as a dealer and service provider for diagnostic imaging, patient monitoring, and laboratory equipment across Western Maharashtra. Managing 2,500+ installed equipment across 80 hospitals, the company employed 25 field service engineers operating from offices in Mumbai (Andheri), Pune, and Nashik.

The core problem was that service operations were managed through a combination of Excel spreadsheets, WhatsApp groups, and the memory of senior engineers. When a hospital called with an equipment breakdown, the service coordinator would post the complaint in a WhatsApp group. Whichever engineer was available and nearby would respond. There was no systematic job allocation, no tracking of response times, and no visibility into engineer workload or location.

AMC (Annual Maintenance Contract) management was the biggest revenue leak. With 2,500 equipment under various warranty and AMC contracts, tracking renewal dates manually was impossible. The accounts team estimated that 38% of AMC contracts lapsed without renewal -- not because hospitals did not want to renew, but because nobody followed up on time. At an average AMC value of INR 45,000, this represented over INR 40 lakh in annual revenue left on the table.

Spare parts inventory was chaotic. Engineers carried commonly needed parts in their vehicles, but there was no tracking system. Parts purchased for one job ended up used for another. The central spare parts store in Andheri had INR 25 lakh in inventory with no digital catalogue, leading to frequent stockouts of critical parts and excess stock of rarely needed items.

GoMeds AI deployed its Medical Equipment ERP across all 3 MedTech offices with modules for service management, AMC tracking, spare parts inventory, and field engineer management.

Service management was centralised into a digital ticketing system. When a hospital reported an issue, a service ticket was created with equipment details, problem description, and priority level. The system automatically recommended the best engineer based on proximity (GPS location), skills (equipment certification), and current workload. Engineers received job assignments on their mobile app with complete equipment history, previous service records, and recommended spare parts.

AMC management was automated with a renewal pipeline. The system maintained a complete database of all 2,500 equipment with warranty expiry, AMC start/end dates, and renewal status. Ninety days before any AMC expiry, the system triggered a renewal workflow -- customer notification, quotation generation, follow-up sequence, and escalation to sales if not renewed within 30 days. The sales team could see a real-time pipeline of upcoming renewals worth INR 2.5 crore annually.

Spare parts inventory was digitised with barcode tracking. Every part in the central store, in engineer vehicles, and at hospital locations was catalogued. When an engineer used a part during a service call, it was logged against the job ticket, automatically deducting from inventory and triggering reorder if below minimum level. Engineers could check part availability across all locations from their mobile app.